FAQs answered

FREQUENTLY ASKED QUESTIONS

Which payment methods are accepted in the Online Shop?
We accept payment by credit card VISA, MasterCard and by Arca.

How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact us to check whether we received your order.

Can I cancel my purchase?
Our full contact information can be found here.

May I pay in US dollars or another currency other than Armenian dram?
Orders from other countries will be charged in Armenian Dram (AMD).